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Top Interview Tips From THD

Practice can make a HUGE difference while preparing for your interview, especially since interviewers can always tell who took the process seriously and who didn’t. Sharpen your skills by conducting practice interviews.

Get a group of peers together and start asking each other interview questions. While the answers are important, being comfortable with the format of the interview is also essential.

Most interview questions help determine a candidate’s ability to be successful in the open position. Therefore, researching the position might help you predict some of the questions. Is it a job that involves customer service? If so, you will probably get a question on your experience dealing with customers. Does it involve project planning? Problem solving? Working in a fast-paced environment? Look at the job posting to see what tasks are involved.

  • Tell me about a time when you administered excellent customer service. What did you do and what was the end result?
  • How does your previous experience relate to the job you are applying for?
  • Tell me how you would handle a difficult customer? What was the situation and what did you do to help the customer?
  • What would you do if you witnessed another associate demonstrating poor customer service?
  • Tell me about a time you had to come up with a quick solution to a problem. What was the impact of that solution?
  • First, you should always research the job you’re interested in
  • Look at the tasks listed in the job description or job posting, as well as the working conditions
  • Create questions starting with:
  • “Tell me about a time you [insert task from job posting]”
  • “Give an example where you [insert task from job posting], and what was the result?”
  • “Tell me about a time where you have worked in [insert description of the work environment in the job posting, i.e. fast-paced] environment”
  • HUGE TIP: Answer the question completely. You won’t get credit for things you don’t say. Many people lose points because they feel some of the details in their answer are self-explanatory. A good way to ensure you answer all the parts of the question is to use SAR.

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